misrepresentation of service benefits

I called dialdirect consultant to find out how much i will qualify for my cash back bonus since this year (in October) is my forth year, and the consultant said i don't qualify and i should have taken the option of cash back bonus and i would have been charged extra amount for it. i was never told about this in the beginning of the contract. i want them to refund of all my premiums. <br> i was never told of this condition in the beginning of my contract and now that i have to be paid what's rightful mine i am being told a different story. <div><br></div><div><em>(Supplier name changed from Dialdirect to Auto And General by Hellopeter.com)</em></div>