Millicent was the person contacted

I cant say Im impressed with Auto & General as a company. Some of their staff are friendly and efficient but most seem to have the mentality that they work for some great insurance empire. Let it be noted, you as an insurance company are indeed regulated, you have rules you MUST follow and LAWS you must obey. You are not above any of this. Your Directors are not infallible and they have people to answer to as well, being the Insurance Ombudsman and the Law. They fail in their tasks as they seem to be doing the high and mighty staff will someday find themselves unemployed.

When you signed the insurance contract it was technically a bet. I betted something would happen, you bet it would not. You agreed on a payout amount and terms of how business would be conducted. When the bet was lost suddenly it was found that your terms were no longer in your favour, it was time to pay up...then the monsters came out to play. And boy did the monsters come out.

What seemed a lovely insurance company on the outside was merely smoke and mirrors. Once the claim process began it became clear that Auto & General had no intention of keeping their contract. Endless claim drama, shuffled from pillar to post, multiple points of contact, many threats from myself to get things in process, two weeks later only finally getting hold of the opposing insurance company, payout negotiations on a radio they neglected to include which my broker had to inform them of because they had no idea of its value, dramas on the rental car, money taken *******ly for that and still not returned and then after the contract is cancelled and proof supp**** me..I get debited. Guys! Enough! You lost the bet, get over it. Fulfill your contractual duties.

Do not touch this company with a barge pole, you will regret it the day you get to the claims process, I assure you. Insurance is there to make our lives as consumers easier, not more stressful. If it gets to a stage of you claiming and you find you are doing the work of the insurance company then I ask you? Why are we paying them if we need to do their jobs for them? That is the way of Auto & General...stress free? Not a chance ! Costly? Its insurance, it always is, however when that cost becomes your sanity after a vehicle accident then it makes one wonder why one ever took the company on in the first place. Lessons learned. I learned mine, hopefully some of you consumers out there will learn off me..DO NOT TOUCH AUTO & GENERAL..You will regret it!