Messing around with customers

They sent me an address to collet my car after claim was rejected. I got there with a tow truck the car is not there. When they check 9n their system it is in Centurion as opposed to Kempton Park. I asked them how did they provide me a wrong address, one Handro Bekker concedes that it was his mistake but I must carry the cost of hiring another tow truck because he made a mistake. Essentially he is saying this is my incompetence and I accept it but you must as a client must carry the costs. I asked him nicely if they cannot deliver my car to my address since it is their fault he laughs at me and say it is my responsibility.