JW
Jacques W
1 reviews | Active since May 2021
21 Apr 2026, 12:46
Mechanical warranty I never accepted
Hello
I called auto and general a while ago and they informed me that the quote I didn't accept on the mechanical warranty was activated without my concent.
It's over 3 weeks today with no resulution and still have'nt been refunded the 3 payments of R395.
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
21 Apr 2026, 12:57Hi Jacques,
Thank you for bringing this to our attention, and we apologise for the inconvenience. We are concerned to hear that the mechanical warranty was activated without your consent and that the refund for the three payments of R395 has not yet been processed.
We are escalating this matter to the relevant department for urgent resolution and will provide feedback as soon as possible.
Kind Regards,
The Auto & genea; Team
Thank you for bringing this to our attention, and we apologise for the inconvenience. We are concerned to hear that the mechanical warranty was activated without your consent and that the refund for the three payments of R395 has not yet been processed.
We are escalating this matter to the relevant department for urgent resolution and will provide feedback as soon as possible.
Kind Regards,
The Auto & genea; Team
Auto & General's reply21 Apr 2026, 12:57
Official
Hi Jacques,
Thank you for bringing this to our attention, and we apologise for the inconvenience. We are concerned to hear that the mechanical warranty was activated without your consent and that the refund for the three payments of R395 has not yet been processed.
We are escalating this matter to the relevant department for urgent resolution and will provide feedback as soon as possible.
Kind Regards,
The Auto & genea; Team
Thank you for bringing this to our attention, and we apologise for the inconvenience. We are concerned to hear that the mechanical warranty was activated without your consent and that the refund for the three payments of R395 has not yet been processed.
We are escalating this matter to the relevant department for urgent resolution and will provide feedback as soon as possible.
Kind Regards,
The Auto & genea; Team
JW
Jacques W's updateReviewer Update
05 May 2026, 14:272 weeks today and nothing - not a call or email or form of communication for that matter
JW
Jacques W's update05 May 2026, 14:27
Reviewer Update
2 weeks today and nothing - not a call or email or form of communication for that matter
JW
Jacques W's updateReviewer Update
05 May 2026, 16:36Please do not lie - I was called 3 times today by your team; trying to sell me a mechanical warranty
No emails was sent - send it again please
No emails was sent - send it again please
JW
Jacques W's update05 May 2026, 16:36
Reviewer Update
Please do not lie - I was called 3 times today by your team; trying to sell me a mechanical warranty
No emails was sent - send it again please
No emails was sent - send it again please
JW
Jacques W's updateReviewer Update
15 Jun 2026, 10:16Please find a new review today for this unresolved matter - 2026-06-15
JW
Jacques W's update15 Jun 2026, 10:16
Reviewer Update
Please find a new review today for this unresolved matter - 2026-06-15
Auto & General's replyOfficial
15 Jun 2026, 10:26Good day Jacques,
We are sorry to see that you have not yet been assisted.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
We are sorry to see that you have not yet been assisted.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
Auto & General's reply15 Jun 2026, 10:26
Official
Good day Jacques,
We are sorry to see that you have not yet been assisted.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
We are sorry to see that you have not yet been assisted.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team