Mechanical warranty

As all my previous emails was ignored, I'm writing for the last time again to you. I need clarity on why all my mechanical faults are not covered. And why it was not explained to me when this policy was sold. I requested a recording and the recording I got from one of the handlers that was busy with my claim that was rejected, clearly mentioned everything on mechanical faults will be covered by the consultant that sold the policy to me and thats why I took out the warranty. I'm not happy with this invoice that was sent to me in December. Firstly the claim was rejected with no correct information then it was opened again. I need a response from you. Otherwise you leave me no choice to take this further.