Manual and definately general

My car has been at auto & general since monday the 15th till now, thursday the 18th. If I decide I will not claim then I have to pay storage etc. Stated by A&G they will take no longer than 48 h to assess your car, but still I'm waiting. What a nice way to make money. They also refuse to process my claim because I won't share my personal tracker information. Its an old trick of theirs to use it to validate their reason for not paying out because they make you out as reckless on the road. In the contract it states that one must cooperate with them, but nowhere in the contract does it state that you have to divulge personal information for them to process a claim. In the news its clear that you are allowed to refuse this as it's a breach in confidentiality and your rights to move freely without being monitored. I will take this up with my lawyer and will contact the news in regards to this