********ly debit - Unpaid fees

I logged a request with A&G on 8 September with regards to an unpaid fee. To date they simply just ignored my emails with regards to the unpaid fee. I have been a client for a while now and in the past my debit orders were always presented as per the agreed mandate. The company only recently decided to debit me early and as a result on 23 Jule and 22 August I was penalised by my bank for the unpaid debit orders. This is totally unexceptionational. We agreed on a specific date as I knew in that date I will have sufficient funds in my account. You were allowed to alter the agreement without my consent. I should not be out of pocket as a result of your ********ly actions. I need someone to contact me so that this matter can be resolved. My debit order date is the 25th of the month and should be rectified immediately. You are not authorized to take money on any other date not matter your excuse. Our agreement from the start was that money can only be taken on the specified date.