Lousy turnaround time

This "automation" that's going on at A&G is really not working out as after submitting my claim and all the documents required, I still had to call after a week and found out that an assessor has not been assigned to my claim. I'm assisted with that telephonically and submitted the pictures to the assessor. After 2 days, had to still follow up as I didn't receive any response after sending the pictures. Fortunately my car is still drivable, imagine if it wasn't, I would have been immobile for over 2 weeks. Might I add that panel beaters will be shutting down for the holidays, my car hasn't even been assigned to one!