1 reviews | Active since Jan 2012
LOST THE RECORDING AND WANTS TO BLAME ME!!!
<p>I gave my claim in on the 3rd of March advising they broke into my car. my door was bent and the sound system ******. the door they have no problem to cover but according to them my sound system was never specified which i did the same day when i advised them to cover my rims aswell. Not one of those have been specified as requested. ONLY ON THE 13TH mARCH now they are deducting the R990 from the R1499 claim. The money is not the problem it's about the principle of the story. They have no proof as the LOST THE RECORDING!! by law they must keep the recording. I spoke to a manager her name was sue, and she was not very helpful saying they dont have to pay for it and giving me a benifit of a doubt - like really!!!! I am really disappointed with the service and the attitude!! I will be contacting the public protector regarding this issue as well. </p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will appreciate it if you will allow us the opportunity to investigate your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will appreciate it if you will allow us the opportunity to investigate your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists who contacted you, we sincerely apologise for the inconvenience and frustration this has caused.
As agreed, we will contact you to redo underwriting on your policy. We are also pleased that this matter has been resolved to your satisfaction and we invite you to contact our Customer Relation Specialists should you need further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists who contacted you, we sincerely apologise for the inconvenience and frustration this has caused.
As agreed, we will contact you to redo underwriting on your policy. We are also pleased that this matter has been resolved to your satisfaction and we invite you to contact our Customer Relation Specialists should you need further assistance.
Kind Regards,
The Auto & General Team.
Thank you Auto and General for investigating and resolving my issue. I am happy now !! Was suprised to be phoned by such a friendly lady which explained everything.
Thank you Auto and General for investigating and resolving my issue. I am happy now !! Was suprised to be phoned by such a friendly lady which explained everything.
You are most welcome, we thank you for your positive feedback.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
You are most welcome, we thank you for your positive feedback.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
I just phoned the call centre and they advised that my money has not even been requested. It's been 3 weeks - it's a joke - i am so gatevol of your wonderful service!!!!!!!!!!!!!! Are you going to say that you lost those recordings as well. I dare one of you to phone me because i have had it with being nice the whole time and you guys are just taking my money every month - that you do well!!!!!
I just phoned the call centre and they advised that my money has not even been requested. It's been 3 weeks - it's a joke - i am so gatevol of your wonderful service!!!!!!!!!!!!!! Are you going to say that you lost those recordings as well. I dare one of you to phone me because i have had it with being nice the whole time and you guys are just taking my money every month - that you do well!!!!!