Lost a customer!!
<p>Re: Auto & General <br />On 7/12/2016 I was involved in a car accident. Earliest assessor booking on 13/12/2016. I do realize that the panel beaters close for ±3 weeks, but I have been given a date of 13/02/2017 to take my car to the panel beaters - this means I will be without a car for ±3 months - totally unacceptable.<br />I have request to customer care @ Auto & General - after a week - still no reply.<br />Auto & General - You have lost a customer!!</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists contacted you and an arrangement was made to book your vehicle in for repairs at a time that is more convenient for you.
Thank you for allowing us the opportunity to resolve this for you, and we apologise for any inconvenience caused.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists contacted you and an arrangement was made to book your vehicle in for repairs at a time that is more convenient for you.
Thank you for allowing us the opportunity to resolve this for you, and we apologise for any inconvenience caused.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.