1 reviews | Active since Apr 2017
Looking for reason not to pay my claim and its been 17 days already! How long do I have to wait??
I was involved in a car accident on the 27th of June 2018 around 6-am, I called them they sent a tow truck come and take the car. ever since then my claim has been going from 1 person to the next. today marks 17 days since the accident and my claim is sitting with the guy by the name Juan who said to me when he called he was gonna speed up the process and its been over 7 days, and what I have realized is that this guy is busy looking for reasons not to pay.
- He asked where I work I told him, he wanted to confirm my employment and I told him to call HR but he insisted I give him my line managers contacts so I did, He called my manager and asked him what car I drive and where do I park my car. My Manager only MANAGES my WORK not any other stuff.
- He keeps calling my brother who is the primary driver of the car and keeps asking the same questions.
I am sitting here devastation and frustration I do not even know weather my car is gonna be fixed or not, I tried calling this guy and I can't get hold of him.
I have never been late with paying my premiums, why is my claim taking so long??????????????
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you, without success and there is no room to leave any voice message.
We are giving urgent attention to your complaint, please expect a call from us during the course of today.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you, without success and there is no room to leave any voice message.
We are giving urgent attention to your complaint, please expect a call from us during the course of today.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, the claim is currently undergoing validation, which is a vital role in the finalization process. We thank you for your understanding and confirm that the final outcome will be discussed with you soonest.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, the claim is currently undergoing validation, which is a vital role in the finalization process. We thank you for your understanding and confirm that the final outcome will be discussed with you soonest.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.