JB
Jayk B
1 reviews | Active since Oct 2019
28 Nov 2019, 11:11
Look at other insurance companies. NOT THEM
So after numerous emails and such. Still waiting on feedback to my high debit orders. With nothing. Paying close 500 on an old bantam with no accidents on my record. And no reason. I pay this and can't even get why I'm doing so. Shocking service
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
28 Nov 2019, 11:18Hi Jayk,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply28 Nov 2019, 11:18
Official
Hi Jayk,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
JB
Jayk B's updateReviewer Update
29 Nov 2019, 13:01So once again let down. No one phoned me yesterday. My phone rang once today. Tried to call back. Automated msg. Then an email stating the following. Thank you for your email regarding the annual review of your policy. We have attempted to contact you to discuss this, however we have been unsuccessful.
The annual increases are done automatically and are based on risk and cover. When a customer�s policy is reviewed, there are many factors taken into consideration when calculating what the increase in a customer�s premium will be; this is not based on a percentage but rather various factors and the risk of these factors. Each relevant risk factor, whether good or bad, is taken into consideration when this review is done.
Most notable aspects and factors are, (however not limited to the below):
Seriously this is how you treat a client?
Seriously this is how you treat a client?
JB
Jayk B's update29 Nov 2019, 13:01
Reviewer Update
So once again let down. No one phoned me yesterday. My phone rang once today. Tried to call back. Automated msg. Then an email stating the following. Thank you for your email regarding the annual review of your policy. We have attempted to contact you to discuss this, however we have been unsuccessful.
The annual increases are done automatically and are based on risk and cover. When a customer�s policy is reviewed, there are many factors taken into consideration when calculating what the increase in a customer�s premium will be; this is not based on a percentage but rather various factors and the risk of these factors. Each relevant risk factor, whether good or bad, is taken into consideration when this review is done.
Most notable aspects and factors are, (however not limited to the below):
Seriously this is how you treat a client?
Seriously this is how you treat a client?
Auto & General's replyOfficial
29 Nov 2019, 13:29Hi JaykB,
We are so sorry to hear about this. Your matter was escalated to our team to assist.
We will follow up with them and get them to make urgent contact with you to assist.
Kind Regards,
The Auto and General Team.
We are so sorry to hear about this. Your matter was escalated to our team to assist.
We will follow up with them and get them to make urgent contact with you to assist.
Kind Regards,
The Auto and General Team.
Auto & General's reply29 Nov 2019, 13:29
Official
Hi JaykB,
We are so sorry to hear about this. Your matter was escalated to our team to assist.
We will follow up with them and get them to make urgent contact with you to assist.
Kind Regards,
The Auto and General Team.
We are so sorry to hear about this. Your matter was escalated to our team to assist.
We will follow up with them and get them to make urgent contact with you to assist.
Kind Regards,
The Auto and General Team.