1 reviews | Active since Jan 2014
Long term Auto and General policy holders- CHECK WHETHER you are paying a fair premium
I have had a policy with Auto and General for nearly 30 years. I have found them a helpful company on the 4 occasions I have lodged a claim with them over this period.
However, every year my premium is increased. When I have phoned to discuss why it has become so expensive, they have helped me to reduce the things I am covered for and decreased the monthly premium by approximately 5%.
The cost has become so high - that this weekend I did a comparison with Hippo Insurance... and received six quotes - all of which were approximately 12-15% of the amount I am currently paying.
The thing which shocked me most however, was that one of the quotes was from Auto and General. And for EXACTLY the service for which they are currently charging R6 500+ a month- they quoted R718.15.
In my endless conversations with call centre agents on why I wanted to cancel my policy, two messages came through loud and clear- yes it is a very high premium we are charging you, because for long standing clients there is annual increase. And, it is your fault, we send you a letter each year saying you can review your policy. (I am completely unclear why my calls on reduction don't count as a proper process to review my policy).
I am so outraged- I am posting here to say - if you have had a policy over years, please ensure you get Auto and General to review it, and check what you would be paying if you signed up for that policy as a new customer today
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relations Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relations Specialist will make contact with you shortly to address your concerns.
Kind Regards,
The Auto and General Team.
We confirm that our Customer Relation Specialist has been in contact with you and the outcome herein was discussed with you.
We are truly so sorry that we are losing you as a valued customer, but respect your decision and wish you only the best for the future.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you and the outcome herein was discussed with you.
We are truly so sorry that we are losing you as a valued customer, but respect your decision and wish you only the best for the future.
Kind Regards,
The Auto & General Team.
