Long drawn out dreadful service

<p>from beginning of September to the 7th November we have been dealing with Auto and General and their service providers, the Auto and General call centre is the most frustrating experience I have ever had, our problem was caused by municipality turning water back on after fixing leaks in the road, the way they switch the water on caused a hammer affect with our pipes which ruptured them causing leaks under our drive way and in our bathroom, I have spoken and contacted A&G easily over 20 times, frustation levels were extremely high, and they just don't give a damn, they quiet happily let our leak continue for a further 10 days knowing the water crisis :( :(</p> <p>Although everything is now fixed we are sat with one water bill of R4500 and we are expection another one wo pays for that??? I requested the cell no, telephone or email address of the CEO the agents would not give me that information. they wouldn't even give me a complaints line...................... not happy with this comapny at all, insurance is suppose to take the pain out of things when they go wrong, not fight you over it................</p> <p> </p>