JN
Jamie N
1 reviews | Active since Jan 2022
09 Jul 2025, 09:10
*****, Lie and ignore their customers
It seems the only way I can get their attention is if HP is involved. its been months, they keep sending smses that they cant get a hold of me while i have my phone in my hands seeing the smses yet no missed calls, if funny how when their assist line was here they called me more than 8 times no issues and now they cant get a hold of me?? I then told them to email me or use the alternate number on my policy and i get ignored. They sent an email asking what the issue was without checking history or my HP complain or just the notes on my policy, even thought a manager sent me a whatsapp to say he had escalated it, weeks now and silent. They told me id be liable for x amount yet we paid y amount, when queried the agent said i was right it doesnt seem fair she would escalate, still waiting, they wont resolve cos their excuse is they cant get a hold of me telephonically on just the 1 number, no one will say they tried the other number or that they have emailed feedback, no they ***** and ignore their clients and lie, constant lies, creative lies just lies.
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
09 Jul 2025, 09:15Hi Jamie,
We do apologise for the service.
We'll look into your matter and get back to you with feedback.
Kind Regards,
The Auto & General Team
We do apologise for the service.
We'll look into your matter and get back to you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply09 Jul 2025, 09:15
Official
Hi Jamie,
We do apologise for the service.
We'll look into your matter and get back to you with feedback.
Kind Regards,
The Auto & General Team
We do apologise for the service.
We'll look into your matter and get back to you with feedback.
Kind Regards,
The Auto & General Team
JN
Jamie N's updateReviewer Update
15 Jul 2025, 14:59I already mentioned that I was receiving smses without calls my phone was literally in my hands when smses were coming through, i then responded saying try the other number or email me? What happened to that?
JN
Jamie N's update15 Jul 2025, 14:59
Reviewer Update
I already mentioned that I was receiving smses without calls my phone was literally in my hands when smses were coming through, i then responded saying try the other number or email me? What happened to that?
JN
Jamie N's updateReviewer Update
15 Jul 2025, 15:00Its been months now, and no one gets back to me regardless of countless complaints and feedback request, Auto and General continues to show their lack of care and interest of their clients. They lie that they try to call by sending smses and when you tell them to email you rather then, they go silent. They told me I would pay X amount yet they charged me Y amount and when queried months ago they agent said she understands it wrong and never got back to me after that. Doesnt a client have a right to know what they are paying for? Doesn't a client deserve the decency of a response? Not from Auto & General no matter how many complaints they just dont care. No matter how many times Ive asked them to see the history and email me they just wont because they just dont care. I hate to think in case of emergency how they would actually care.
JN
Jamie N's update15 Jul 2025, 15:00
Reviewer Update
Its been months now, and no one gets back to me regardless of countless complaints and feedback request, Auto and General continues to show their lack of care and interest of their clients. They lie that they try to call by sending smses and when you tell them to email you rather then, they go silent. They told me I would pay X amount yet they charged me Y amount and when queried months ago they agent said she understands it wrong and never got back to me after that. Doesnt a client have a right to know what they are paying for? Doesn't a client deserve the decency of a response? Not from Auto & General no matter how many complaints they just dont care. No matter how many times Ive asked them to see the history and email me they just wont because they just dont care. I hate to think in case of emergency how they would actually care.
JN
Jamie N's updateReviewer Update
15 Jul 2025, 15:10I'll be awaiting..
JN
Jamie N's update15 Jul 2025, 15:10
Reviewer Update
I'll be awaiting..
JN
Jamie N's updateReviewer Update
15 Jul 2025, 16:26You send me a response from an "un manned" email. Doesnt surprise me, here is my response:
Good day
Thank you for finally getting back to me
Please confirm if the R400 was confirmed and accepted by me the policy holder or Travis?
Please confirm if the R1000 was confirmed and accepted by me the policy holder or Travis?
You mentioned: "an alternative number of *** for Travis, unfortunately, there is no consent noted on your policy that he may handle your policy on your behalf so due to the POPIA Act we were not allowed to contact him." But you also state: The clients partner accepted the plumber’s quote of R1000.00, You are not allowed to contact him as the alternate number to reach me as the policy holder but he is allowed to make decisions on my policy? Also, if you look at your records, you did contact him, a few weeks later, he had to confirm via smses that payment was made because you said that payment was outstanding and that he was requested to send you proof of payment? So please tell me, is the POPIA act subjective? and please provide me with the email address to escalate this.
Regards
Jamie
Good day
Thank you for finally getting back to me
Please confirm if the R400 was confirmed and accepted by me the policy holder or Travis?
Please confirm if the R1000 was confirmed and accepted by me the policy holder or Travis?
You mentioned: "an alternative number of *** for Travis, unfortunately, there is no consent noted on your policy that he may handle your policy on your behalf so due to the POPIA Act we were not allowed to contact him." But you also state: The clients partner accepted the plumber’s quote of R1000.00, You are not allowed to contact him as the alternate number to reach me as the policy holder but he is allowed to make decisions on my policy? Also, if you look at your records, you did contact him, a few weeks later, he had to confirm via smses that payment was made because you said that payment was outstanding and that he was requested to send you proof of payment? So please tell me, is the POPIA act subjective? and please provide me with the email address to escalate this.
Regards
Jamie
JN
Jamie N's update15 Jul 2025, 16:26
Reviewer Update
You send me a response from an "un manned" email. Doesnt surprise me, here is my response:
Good day
Thank you for finally getting back to me
Please confirm if the R400 was confirmed and accepted by me the policy holder or Travis?
Please confirm if the R1000 was confirmed and accepted by me the policy holder or Travis?
You mentioned: "an alternative number of *** for Travis, unfortunately, there is no consent noted on your policy that he may handle your policy on your behalf so due to the POPIA Act we were not allowed to contact him." But you also state: The clients partner accepted the plumber’s quote of R1000.00, You are not allowed to contact him as the alternate number to reach me as the policy holder but he is allowed to make decisions on my policy? Also, if you look at your records, you did contact him, a few weeks later, he had to confirm via smses that payment was made because you said that payment was outstanding and that he was requested to send you proof of payment? So please tell me, is the POPIA act subjective? and please provide me with the email address to escalate this.
Regards
Jamie
Good day
Thank you for finally getting back to me
Please confirm if the R400 was confirmed and accepted by me the policy holder or Travis?
Please confirm if the R1000 was confirmed and accepted by me the policy holder or Travis?
You mentioned: "an alternative number of *** for Travis, unfortunately, there is no consent noted on your policy that he may handle your policy on your behalf so due to the POPIA Act we were not allowed to contact him." But you also state: The clients partner accepted the plumber’s quote of R1000.00, You are not allowed to contact him as the alternate number to reach me as the policy holder but he is allowed to make decisions on my policy? Also, if you look at your records, you did contact him, a few weeks later, he had to confirm via smses that payment was made because you said that payment was outstanding and that he was requested to send you proof of payment? So please tell me, is the POPIA act subjective? and please provide me with the email address to escalate this.
Regards
Jamie
JN
Jamie N's updateReviewer Update
15 Jul 2025, 17:04Done!
Why would you attempt to resolve a matter with an unmanned email? Don't care much for the customers response?
Why would you attempt to resolve a matter with an unmanned email? Don't care much for the customers response?
JN
Jamie N's update15 Jul 2025, 17:04
Reviewer Update
Done!
Why would you attempt to resolve a matter with an unmanned email? Don't care much for the customers response?
Why would you attempt to resolve a matter with an unmanned email? Don't care much for the customers response?
JN
Jamie N's updateReviewer Update
22 Jul 2025, 19:38Hello?? any feedback???
JN
Jamie N's update22 Jul 2025, 19:38
Reviewer Update
Hello?? any feedback???