Let me tell you about the terrible experience I am currently going through with Auto & General.

In August 2019 my mother signed up with Auto & General and subsequently listed myself as the regular drivers on the vehicle. We never had any claim until the 28th March 2022. I drove into a pothole and sustained damages to the vehicle. The damage was a “knocking” noise coming from the front right wheel when the vehicle is turning. I then submitted the claim via the app on 28 March, thinking it was going to be convenient. I submitted all the information as required on the app. I further indicated that the damage is on the inside of the vehicle, so I could not submit pictures since there is nothing really visible from the outside. On the 06th April I received a message on the app from my claim handler to make arrangements for the vehicle to be assessed. Getting in contact with the assessors was also another frustration but eventually the assessment was done on the 13th April. During the assessment I was informed that the vehicle will have to be stripped to determine the damage the extent of the damage caused to the suspension. On the 21st April I received a message on the app informing me that the estimated damage to my vehicle was estimated at R5,618.55 which is less that my R7,350.00 excess amount applicable and therefore my claim was rejected. The message further said that I will receive an Email with to their escalations and disputes. The Email never came through. On the 3rd of May I called the call center to try and escalate the matter. I spoke to one of the managers who failed to explain how they arrived at the conclusion that the damages will only cost R5,618.55 meanwhile they were yet to determine the extent of the damage caused. I was then told that the assessors will contact me to arrange of another assessment, which didn’t make sense to me since the vehicle had already been assessed. Today it’s the 11th of May and I still have not received any feedback from Auto & General. I have lost count the number of times I have contacted the call Centre and not get any assistance...