1 reviews | Active since Jul 2017

28 Jul 2017, 16:53

Left high and dry by Telesure

<p>On the 27th of April 2017 my vehicle was involved in a accident and was later towed away for assesment. On the 5th of May Telesure gave Greenstone Rew-it authorisation to reparair the vehicle. Two weeks later Renew-it had no clue where my vehicle was as I was repeatedly calling for updates, they had not even started to work on it. I had to put pressure on then to pick it up from Sandton auto repairs.</p> <p>Two months later, the 26th June I went to pickup the car and only to find that it was not done properly, the assersors report did not capture some of the damages and also stated damages that were not in the vehicle. The tailgate was not functioning. The same report had a wrong registration number on it thus my vehicle was difficult to trace its where abouts on the many times I was calling for updates. Today the 28th of July as we marked three months since the car was towed away, I still do not have my vehicle with me, though I have paid my access and been paying my premiums without failure. It has been a month since I had brought the unfished work to their attention and still I don't know when am I getting the vehicle back or if it will ever be fixed. This has been a frustating period in my life. I have never received so many promises and failures to deliver in my entire life as I have recieved from Telesure and Renew -it. It is painful and frustrating to pay premiums and instalmets for a vehicle I cant use. My patience has never been tested like this.</p>

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Replies (2)
Auto & General
Auto & General's reply28 Jul 2017, 17:53
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The Auto & General Team.

's update01 Aug 2017, 19:55
Reviewer Update

Auto and General has made contacts, I guess I have to keep my fingers crossed. As we are on the fourth month with my claim with many promises that have been made before, it's now a case of wait and see. I have been promised that my access will be refunded and that the tailgate will be fixed as soon as they get the parts.