Left frustrated by Auto and General, cant get rental car

<p>I'm insured with Auto and General, i have car rental option. I got involved in an accident on the 09th December 2016, i could still drive the car and i managed to drive to my place with those damages. I took the car in for assesment on the 13th December 2016. On the 14th of December 2016 i received sms saying Car Doctor panelbeaters is going to do repairs on my vehicle.</p> <p>Since then nobody contacted me. I called Auto and General on the 20th and the consultant told me to contact the panelbeater since they received the go ahead already from the insurance. I called the panel beater on the 21st December 2016 and they told me that they will get back to me of which they never did. I called Auto and General on the 23rd December 2016 to find out what might be the delay, they contacted the panelbeater and i had to hold on; after sometime the consultant informed me that they cant get through to the panelbeater. I asked the consultant if she can get me the rental car and she told me that it is not possible, she told me that i can only get it once my car is booked in for repairs. The question is when is the car going to be booked in for repairs and why is their delays affecting the rental of the car that im paying for? It's been two weeks without a car. </p>