Lack Of Service Rendered

I am utterly disappointed by the lack of service from a reputable insurance company like Auto & General.

I contacted the online support requesting assistance with a leaking toilet and a blocked drain on Monday the 8th of January 2018 and I stated on the email that the issue was critical. I got an email response on the 9th of January 2018 from the online support advising that my request has been escalated with the relevant department - To this day I haven't received any word from Auto & General despite the follow ups I have made on the 9th and the 10th of January 2018.

This is the worst service taking into consideration that my request for service is a health hazard and nobody seems to care about any of that.

I am so appalled by such service.

Secondly, when I initially joined Auto & General I was informed that my home cover will be R376 a month and a once off Admin fee of R120. Auto & General has been billing my bank account with a full premium and the admin fee for the past 3 month - This is just broad day light ******* and no integrity at all.

Worst I have seen this year :(