Lack of proper feedback

Good day I would like to express my disappointment in the service I received from Auto and General. I have been a loyal client to them not even once have I skipped a payment, and this was my first claim in the many years I have used them as my insurance. The story starts like this. I had an incident whereby I hit a pothole (s), and my 2 front tyres got damaged. Immediately I called the insurance company to inform them, but unfortunately the call got disconnected, no one called me back. Then I called BMW assist who came and towed my car to Zambezi Auto, whom fitted brand new tryes and was told they could not do wheel alignment since the front suspension was damaged. I paid an amount of about R6000 from my own pocket. Then was advised to call my insurance by Zambezi auto of which I did. The insurance (auto and general), had to assess the extent of the damage, and then refer the car to a service provider. When I called A&G I told them that new wheels were fitted they must assess the extent of the damage. I collected my car from Zambezi auto and drove it less than 50ks, from Zambezi Auto to Hartbee****rt. Then A&G outsourced a tow truck to collect the car from my place (Hartbee****rt), and I had put the damaged tyres in the boot as per the tow truck guy's advise. The car was "assessed' then taken to Zambezi ARC. The day it was taken I was informed by the call centre agent that an excess has to be paid by me ( I Do not contest that), and mentioned that I had to pay 50% for the “new wheel”. I informed the call centre agent that when the car went for assessment it went with brand new tyres and when I gave my statement to the claim department I had informed them of the situation. That got me worried, I then asked for an invoice or a report that went to Zambezi ARC, to this day A&G has not given me the document (s). I made more than one follow-up call, but to my disappointment did not get what I asked for. Then Zambezi ARC called to tell me the vehicle is ready, when I got there I was told I had to pay excess plus for replaced tyres. I was so furious because the tyres looked new when they got to Zambezi ARC (actually they were new), and how were they replaced, and I asked myself how the assessment was done. Because I needed my car, I paid for the excess plus the tyres. I demanded that the tyres I paid for be presented to me the lady at Zambezi ARC told me they have been disposed. Therefore how sure am I that the tyres were replaced because no evidence was presented to me. I called A&G again yesterday demanding an explanation and the assessment report as well as recording, till now nothing from A&G. I feel that I have been *****ed and A&G and Zambezi ARC have to refund me for the fruitless and wasteful expenditure I incurred. I believe that Zambezi ARC uses professionals and the person who fitted the “alleged new tyres should have picked up that there was nothing wrong with the tyres. and worst of all my old damaged tyres were in the boot, in that instance what was sense saying to them.

I really need your assistance and if there are Shenanigans, the people in question be exposed, either at Zambezi ARC or A&G. I mean I cannot incur fruitless and wasteful expenditure at the cost of other people's incompetency. Ooh by the way, I told them (A&G) today that they can inform euro cars to come pick the rental car since I have my car back. was put through euro car, but could not speak to eurocar. the reason am reporting this is because am avoiding A&G claiming I kept the car for more than 31 days, as I have lost trust in them.

I hope you find the above in order. Keabetswe Matlwa