1 reviews | Active since May 2009
Lack of Integrity in Corporate Behaviour
After receiving a mail about the new premium on my insurance policy, I called this company and chose the option they had set up (obviously due to the volume of calls they receive related to these increases} to speak to somebody about my increase. I patiently listened to him tell me that the increase was based on a number of considerations included the fact that they had escalated the value insured by 9%. I then asked how the increase of 18% in premium (4 to 5 times the general inflation rate) is related to a 9% increase in value and the fact that I have a 10 year record of not claiming. He explained (obviously from a cheat sheet of standard explanations given to him by management) that other factors such as the crime rates in my area and increases from their suppliers, resulted in that increase which was the absolute best they could do. I checked on the ISS website, and to nobody's surprise, crime rates in my area have remained constant over the last 4 years.
Imagine what the effect on our economy would be if all suppliers in our economy increased prices by 4 to 5 times the inflation rate. This is nothing but an ********* attempt to exploit consumers and consumers should stand up against this sort of blatant corporate greed, of which this is but one example, which is damaging the sustainability of our economy.
We would like to apologise for the service you have received.
We will follow up with our team.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will follow up with our team.
Kind Regards,
The Auto & General Team
