Lack of feedback whatsoever

I've been calling every week for 4 weeks to receive an outcome on my claim. I understand with COVID and it being the festive season it's a bit hard getting a hold of people but believe it should never hinder the quality of your service.

I've requested an email detailing my vehicle has been written off so that I can send it to my shortfall cover protector insurance company so that it can cover my vehicle installments but I haven't been assisted as of yet.