Lack of feedback and interest

On 29 January 2015 i was involved in an accident. The matter was also reported to my insurance. There was a third party involved . My car was repaired. I paid an access amount of R3520.00 to the appointed panel beaters on 27 February. I was promised by my insurance that the legal department will follow up on third party access recovery. 16 March 2 I made my first follow up with Peter Mohlala and i also provided him with more information to assist them to recover the refund. 25 March second follow up- nothing tangible was happening. Telephonic follow up on 23 April - Zilch. I cant remember other dates of my follow up. Yesterday i did followed up and i was told that the person that needed to assist me is till busy in the meeting, therefore, he/she would be asked to called me. Still waiting even now for the call. Today i called, is the same story? just wondering if their offices still exist. I need my money as promised and as much as they don't wait to deduct their monthly premiums. Alternatively, i should start looking for an efficient insurance that will take my interest as heart as said in the beginning whilst they were luring me to be part of their scheme. Disappointed