Lack of customer care.

The worst insurance by far it has been over a month since I had an accident. I processed my claim on the app the day of the accident and it took them 3 weeks to get back to me and that's because I had to call to follow up with them. They further rep**** to say that the third party has no insurance which was a lie, I had to personally send them the details of the third parties claim number and insurance and still have not heard back from them regarding this. It's really been the worst nightmare driving around in a damaged car and having to deal with a company that makes no effort. It's a matter of subrogation yet I feel it's not being prioritized.