1 reviews | Active since Mar 2017
Lack of communication and follow up
<p>have been trying to get holod of someone in the repairs complins department for almost a month now with either being put on hold for hours on end or simply be informed that a consultant will contact me to register my complaint to automated e-mails notifying you of being contacted within 24hrs nothing as yet</p>
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, one of our Customer Relations Specialists will be in contact with your during office hours to discuss the matter.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, one of our Customer Relations Specialists will be in contact with your during office hours to discuss the matter.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, one of our Customer Relations Specialists will be in contact with your during office hours to discuss the matter.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, one of our Customer Relations Specialists will be in contact with your during office hours to discuss the matter.
Kind Regards,
The Auto & General Team.
Update:
We confirm that arrangements were made with the respective repairer to book the vehicle in for rectification work once they have received the parts. The courtesy vehicle arrangements were also discussed with you.
Once again, please accept our humble apologies for the inconvenience caused and we invite you to contact us should you need further assistance.
Thank you for allowing us the opportunity to resolve the matter to your satisfaction.
Kind Regards,
The Auto & General Team.
Update:
We confirm that arrangements were made with the respective repairer to book the vehicle in for rectification work once they have received the parts. The courtesy vehicle arrangements were also discussed with you.
Once again, please accept our humble apologies for the inconvenience caused and we invite you to contact us should you need further assistance.
Thank you for allowing us the opportunity to resolve the matter to your satisfaction.
Kind Regards,
The Auto & General Team.
Streling effort Dorothy
Streling effort Dorothy
Dorothy, Louise, Thuli and team. You been wondeful. Keep it up. Thanks.
Dorothy, Louise, Thuli and team. You been wondeful. Keep it up. Thanks.
Thanks Louise and team. You been wonderful and supportive.
Thanks Louise and team. You been wonderful and supportive.
You are most welcome, thank you for your kind feedback, we truly appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
You are most welcome, thank you for your kind feedback, we truly appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.