Lack of communication

have called the call centre two times already on different dates, on both times I was advised that the the claim assessor will call me back before close of business day,

Yesterday I spoke to an agent called William, he said he will escalate my query with the claims manager and get back to me as soon as possible, least to say I still haven't received any feedback.

I requested my prefferred panel beater who fixed my car previously.

May I please have a direct person to speak to, calling the call centre everyday is not the way forwards,

When I initially rep**** to this email, the auto reply said one of the consultant will get back to me but none of them did. The lack of communication and empty promises is just defeating.