FJ
Fai J
1 reviews | Active since Feb 2021
20 May 2022, 00:55
Lack of Claim Service by Consultants
I lodged a claim for damage caused to my car by a boulder which loosened on the road I was driving on. The lazy *********** consultant of Auto and General (Audi Insure) Portia Itumeleng Sibiya informs me the claim has been settled, but too date has failed to book in my car to the panel shop which I took my car too and which did the assessment and was to do the repair. When I emailed her on more than one occasion she fails to reply and is never available telephonically . Too date my car has still not been repaired.
When one calls the call centre firstly they take long to answer and when they do the consultants are totally useless.
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
20 May 2022, 08:16Hi Fai Jaco,
We are disappointed to hear about your service experience.
We will follow up with the repairer, they will contact you to advise of the book in date for your vehicle.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will follow up with the repairer, they will contact you to advise of the book in date for your vehicle.
Kind Regards,
The Auto & General Team
Auto & General's reply20 May 2022, 08:16
Official
Hi Fai Jaco,
We are disappointed to hear about your service experience.
We will follow up with the repairer, they will contact you to advise of the book in date for your vehicle.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will follow up with the repairer, they will contact you to advise of the book in date for your vehicle.
Kind Regards,
The Auto & General Team
FJ
Fai J's updateReviewer Update
20 May 2022, 22:40I advised Portia Sibiya in more than one email to contact Lansdowne Coachworks to book my car in ( for assessment) and to date has not done so.
FJ
Fai J's update20 May 2022, 22:40
Reviewer Update
I advised Portia Sibiya in more than one email to contact Lansdowne Coachworks to book my car in ( for assessment) and to date has not done so.
Auto & General's replyOfficial
23 May 2022, 08:09Hi Fai Jaco,
We'll follow up with Portia and her manager, they will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We'll follow up with Portia and her manager, they will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply23 May 2022, 08:09
Official
Hi Fai Jaco,
We'll follow up with Portia and her manager, they will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We'll follow up with Portia and her manager, they will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
FJ
Fai J's updateReviewer Update
25 May 2022, 20:33To date, neither Portia Sibiya nor her manager has contacted me via email to confirm booking my car in with Lansdowne coachworks. I called Lansdowne coachworks and they say the Insurer has not contacted them
FJ
Fai J's update25 May 2022, 20:33
Reviewer Update
To date, neither Portia Sibiya nor her manager has contacted me via email to confirm booking my car in with Lansdowne coachworks. I called Lansdowne coachworks and they say the Insurer has not contacted them