sS
sagwati S
1 reviews | Active since Jul 2019
15 Jul 2019, 09:35
Lack of assistance
I’ve been insured with auto & general for 2yrs now and was involved in an accident this year in March I’ve submitted my claim and it was successful but problem is I still don’t have my car even today it’s been 5 months now and the car is still with the panel beaters theirs no update from auto&general I have to go to the panel beaters every week to check on the progress of my car and I’m still paying my premiums every month and it even went up since the time of the accident but I’m not getting any help from the insurance. Please help I’ve heard enough of this insurance that does nothing for their clients .
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Replies (2)
Auto & General's replyOfficial
15 Jul 2019, 09:36We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply15 Jul 2019, 09:36
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
18 Jul 2019, 09:37Update:
We confirm that we have been in contact with you. The reason for the delay of repairs was discussed with you, and we are happy to confirm that your vehicle will be ready soon.
The date of collection of the vehicle was discussed with you, we thank you for your understanding.
We again apologise for your frustration. As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that we have been in contact with you. The reason for the delay of repairs was discussed with you, and we are happy to confirm that your vehicle will be ready soon.
The date of collection of the vehicle was discussed with you, we thank you for your understanding.
We again apologise for your frustration. As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply18 Jul 2019, 09:37
Official
Update:
We confirm that we have been in contact with you. The reason for the delay of repairs was discussed with you, and we are happy to confirm that your vehicle will be ready soon.
The date of collection of the vehicle was discussed with you, we thank you for your understanding.
We again apologise for your frustration. As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that we have been in contact with you. The reason for the delay of repairs was discussed with you, and we are happy to confirm that your vehicle will be ready soon.
The date of collection of the vehicle was discussed with you, we thank you for your understanding.
We again apologise for your frustration. As agreed, you will contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.