Keeping me informed and for caring!

I called the claims department after an accident in October, long after my vehicle has been fixed and after having to wait for the legal department to pursue the person responsible for the accident for the excess to be recovered. Upon following up on this, I was told that the case was sitting with tracing because they could not make contact with the person. Within minutes of ending the call Winile called back with good news and that was that they could track the person through her broker company. Thank you for caring, Winile, and for doing the extra task. Now here is hoping we can retrieve that excess!<br> <br> Many thanks, <br> <br> Helen, A long standing customer