Hellopeter
Share Your Experience
JA
Johan A

1 reviews | Active since Jul 2019

04 Jul 2019, 10:19

Keep on deduction insurance money even after the policy has been cancelled

We canceled a motor insurance policy on 24 June 2019 for my very sick father in law as he only a SASSA grant pensioner. I have insured his vehicle on my personal insurance. AUTO and GENERAL seem to be so broke they still carry on to deduct premiums from an sick old SASSA pensioner after we on numerous occasions returned the premiums. This month again and they just do not stop.

0
Replies (3)
Auto & General
Auto & General's reply04 Jul 2019, 10:21
Official
We acknowledge receipt of your complaint. 

We will be in contact with you shortly to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply04 Jul 2019, 10:25
Official
Update: 
We have attempted to contact you on your mobile number without success. It would seem that our number is blocked on your side. 
We will appreciate it if you can direct message us the policy number that you are referring to in order for us to investigate and to find a solution. 
Hoping to hear from you soon. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply09 Jul 2019, 15:50
Official
Update: 
We confirm that we have been contact with you via email. Thank you for assisting us to have this matter resolved. We confirm that that refunds was processed and the policies cancelled as requested. 
All of the best to you and the policy holder, we are wishing him a speedy recovery. 
Please do not hesitate to contact our Customer Relation Specialist if you require further assistance, and we apologise for the inconvenience this has caused. 
Kind Regards, 
The Auto & General Team.