*** service

I was involved in a accident my car has been assessed and a quote has been sent through. I don't know why Auto and General does not want to authorize my claim so that the panelbeater can start with the repairs. I have been pleading with the claims processor to speed up the process and I'm not getting an answer as to when my car will be going in to be repaired. It's all nice and well when they collect their premium but when the time comes for them to play their part then they stall. I begged and pleaded with them to speed up the process but they just don't care. I hope everyone reading this complaint learns something about this company. Yes they'll give u an affordable premium but their service is pathetic I'm not getting value for my money, and the only time you will know if the insurance company is good or not is when u have a claim and they need to come through for u. Auto and General is a joke they just don't care all they know is to collect premiums from the bank but their service is worse than a sewerage