I’ve got a VW Amarok bakkie that needs to be repaired and the workshop has been sending supporting documents for my warranty to assist with the claim it’s been over a month , since the 26th of August waiting to be assisted

I’ve got a VW Amarok bakkie that needs to be repaired and the workshop has been sending supporting documents for my warranty to assist with the claim it’s been over a month , since the 26th of August waiting to be assisted. Each time we call to follow up we get told that Rotondwa insists the vehicle needs to be moved to another repair of his choice. This workshop has done few repairs for Telesure clients without any problems. Only after more than a month I get told to move the vehicle to another repairer. I requested to log a formal complaint and I was not assist the line just went silent.