I've been insured with A&G for over a decade now

I've been insured with A&G for over a decade now. The one thing I dislike is the turnaround time when one requires a courtesy car. In case of an accident, the period between the assessment and the final report can be issued, the client never gets to benefit from the courtesy car benefit. Which is frustrating. This makes 1 wonder why do you sell the benefit that can be a bit far-fetched to gain from, when required immediately? So it seems like the A&G doesn't care about its clients when the car is written off or was in an accident.