LL
Lena Lena.makuwaza

1 reviews | Active since Sept 2023

04 Sept 2023, 21:06

It’s not with Auto General per se, but specifically Sam that assisted me with the App

It’s not with Auto General per se, but specifically Sam that assisted me with the App. I had been told for the past year, by service consultants at Auto and General, that the App is not supported on Huawei devices and since l was using a Huawei phone, l could not get the full experience of the App. I found it quite discriminatory, but today, after requesting a call back, Sam called me and fixed the problem in less than 5 minutes. Just shows how much more dedicated some of your employees are when the rest offer little to no help for something as basic as assisting a client with an App. Thank you Sam for your friendliness and prompt resolve to my issue which had taken almost a year not being resolved.

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Replies (1)
Auto & General
Auto & General's reply04 Sept 2023, 21:09
Official
Good day Lena,

Thank you for sharing your customer service experience with us,

Have a lovely evening,

Kind Regards

The Auto & General Team