It’s been 2months now without my car ,the last time I spoke to A&G agent friday when I was promissed that the claims manager will call me.

I am extremely disappointed with how my insurance claim has been handled by Auto&General.

Claim number: ***

I was advised that a claims manager would contact me on 04/01/2026. To date, no one has contacted me, despite multiple follow-ups. This ongoing lack of communication is unacceptable and unprofessional.

My vehicle repairs have been delayed due to parts being on backorder, which is completely outside of my control. As a result, I have already had to pay out of pocket for a courtesy car extension, while Auto&General continues to delay and now appears unwilling to extend the courtesy vehicle at their own expense.

This has placed an unfair and unreasonable financial burden on me for delays caused by poor claim management and parts availability. I have comp**** fully with all claim requirements and have not contributed to the delays in any way.

I am requesting the following: - Immediate contact from a claims manager - Written confirmation that all delay-related costs, including courtesy car extensions, will be covered - Clear and honest communication regarding parts availability and realistic repair timelines

If this matter is not resolved urgently, I will escalate it to the Ombudsman for Short-Term Insurance (OTSI).

I expect accountability and a prompt resolution.

Sivenathi Yekeni