1 reviews | Active since Apr 2015
It's taking too long
On 27 May 2015 I submitted a claim with the admin department at A&G for my lost cellphone. The claim was processed after providing a case # and ITC ref # with Noviwe. The promise was a turnaround time of 24 hours. I received a call after 36 hours saying that there was no response from the police station when she called the ''entire day'', I'm not sure how many hours in the day she tried calling and this was to confirm the case reported at the police station. I also expected a call from Lluwellyn who is the sales person that assisted me with inception of the policy and I have left messages for him to call but I have not received a call back since. It's the inconvenience and broken promises that frustrates me.
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to get in touch with you telephonically as well as by way of electronic mail.
We understand that the Sales Call is part of the reason for the claim delay as the Insured Value is in question.
We have however requested for this matter to be prioritised and feedback will be provided as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to get in touch with you telephonically as well as by way of electronic mail.
We understand that the Sales Call is part of the reason for the claim delay as the Insured Value is in question.
We have however requested for this matter to be prioritised and feedback will be provided as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team