Issue still not resolved after first complaint

Firstly, let me quote my first complaint as this is still an ongoing issue:

QUOTE START "I switched to Auto and Gen with my cover being in effect starting 2 January. I authorised the first debicheck that came through, and it shows as ACTIVE on my banking app, but these geniuses keep sending me SMSes to authorise the debicheck and it costs R1 a debicheck sms!! This is pathetic guys! Not a great first impression. Do you want me to stay with Budget Insurance?"

END OF QUOTE

The above is STILL an issue. This morning I receive a debit order authentication sms, and true to God, I open uo my banking app and boom!!! Another charge for having the SMS sent. Guys, let me spell it out for you: I HAVE THE DEBIT ORDWR SHOWING ACTIVE ON MY BANKING APP. CEASE AND DESIST YOUR INCESSANT DEBIT ORDER CHECKS THAT IS COSTING ME MONEY.

I am sorry, the time for professionalism is over, I am going to speak plainly: i am getting P I S S E D off now. Get your act together, please for the love of God!!!!!!!!!