Is it ***** to Ask for a company's banking details---Pathetic Response

Well I have a service plan.The worst service I have experienced Holding on for more than half an hour to get information being transfered from one agent to a supervisor.Now what I've requested was not a math test...no no.It was a simple request of please give me your Banking details I want to pay my Service plan as I see the monthly premium did not go through .It was the most difficult task that was asked ever...No one can give me Auto and General's Banking details so that I can pay my premium...No one return your call and give you the banking details...No i guess something must first happen to clients vehicle whereby they can state the customer did not honor her payments so a claim cannot be put through...I'm an honest person I want to pay my service plan...What to do ?This people is acting as if I want to do ***** with Auto and General's Banking details... lol lol lol ...Pathetic.I'm also working in the Finance industry and it takes a bit more than just a name of a bank and account number to access someone's banking details...Can someone just be so kind to perhaps just give me the banking details so I can make a EFt please...I never thought that to be honest and honouring your commitments is such a slap in the face