Irresponsible, with little regard for customers

<p>when looking at my finances for the month, i came across a debit order that i could not reconsile to my budget (because these days, you need a budget right!). After a fair amount of digging i realised that my car insurance (monthly premium) had increased by 30%. i couldnt believe it. In this ecomonic climate with the rising costs of food, electricity, petrol etc, they think its ok to increase by 30%. This is irrisponsible</p> <p> </p> <p>So, i head off to their website to get the contact number for yet another terrible call center experience and i see they have live chat, i think WOW, thats cool, let me give it a go. DONT DO IT. what a terrible experience. my career is focused on customer experience, communication, and retail, so when i say they <span style="text-decoration: underline;">should not</span> be doing live chat, believe me. i spoke to 3 people. the first 2 tried to send me the info i requested (WHY my premium had hiked so dramatically), and as i got the chat with the explanation, it cancelled and sent me back to the beginning. The last women told me she couldnt get me the info. the end</p> <p> </p> <p>then i called and spoke to someone who told me it was inflation! really!! inflation! if this is the case i would strongly suggest a pitch process to get better suppliers. When i asked for this to be relooked i was told, "no problem, we can drop your premium by R50" which is tiny, so you can imagine how much i am paying them every month. When i spoke the manager, i was told the same thing. and when i asked why no one communicated with me they through there communications agency under that bus and said "you would have got an email, but not from us" Surely Auto and General should be sending communication to their customers that trust them to deliver the best service and price. </p> <p> </p> <p>Needless to say i am on the phone moving my insurance, to, im sure, another terrible insurance company</p>