KR
Katlego R
1 reviews | Active since Sept 2025
08 Nov 2025, 13:54
Irate
I’m so disappointed in the service if Auto & general.. my grandfather made a claim long in August we had trouble with the assessor going to investigate our home situation today we await feedback from the claim assessor Mohammed we cannot be put to him however everyone in the contact centre advises that he will call back his been return our call since Thursday!! This is how they treat their customers?
Helpful (0)
Replies (11)0
Replies (11)
Auto & General's replyOfficial
08 Nov 2025, 14:07Hi Katlego,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
Auto & General's reply08 Nov 2025, 14:07
Official
Hi Katlego,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
KR
Katlego R's updateReviewer Update
08 Nov 2025, 15:00That’s all I get every single time
KR
Katlego R's update08 Nov 2025, 15:00
Reviewer Update
That’s all I get every single time
KR
Katlego R's updateReviewer Update
08 Nov 2025, 15:00That’s the response I get everyday
KR
Katlego R's update08 Nov 2025, 15:00
Reviewer Update
That’s the response I get everyday
Auto & General's replyOfficial
09 Nov 2025, 08:15Hi Katlego,
You will be contacted tomorrow.
Kind Regards,
The Auto & General Team
You will be contacted tomorrow.
Kind Regards,
The Auto & General Team
Auto & General's reply09 Nov 2025, 08:15
Official
Hi Katlego,
You will be contacted tomorrow.
Kind Regards,
The Auto & General Team
You will be contacted tomorrow.
Kind Regards,
The Auto & General Team
KR
Katlego R's updateReviewer Update
10 Nov 2025, 12:21I’m escalating this to the ombudsman this is how you treat your clients
KR
Katlego R's update10 Nov 2025, 12:21
Reviewer Update
I’m escalating this to the ombudsman this is how you treat your clients
Auto & General's replyOfficial
10 Nov 2025, 12:33Good day Katlego,
We are very sorry to see that our service has disappointed your grandfather and yourself.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
We are very sorry to see that our service has disappointed your grandfather and yourself.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
Auto & General's reply10 Nov 2025, 12:33
Official
Good day Katlego,
We are very sorry to see that our service has disappointed your grandfather and yourself.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
We are very sorry to see that our service has disappointed your grandfather and yourself.
We have requested that you be assisted urgently.
Kind regards,
The Auto & General team
KR
Katlego R's updateReviewer Update
10 Nov 2025, 12:36By who cause I just called only to find out nobody wants to assist and Mohammed is not in confirmed by Ntando Mtshali
KR
Katlego R's update10 Nov 2025, 12:36
Reviewer Update
By who cause I just called only to find out nobody wants to assist and Mohammed is not in confirmed by Ntando Mtshali
KR
Katlego R's updateReviewer Update
10 Nov 2025, 12:37You’ve been sorry since last week what does this say about the people you escalating too? Let alone I assume I’m speaking to a robot that can’t pick up a phone and grant assurance that you are putting your customers first
KR
Katlego R's update10 Nov 2025, 12:37
Reviewer Update
You’ve been sorry since last week what does this say about the people you escalating too? Let alone I assume I’m speaking to a robot that can’t pick up a phone and grant assurance that you are putting your customers first
KR
Katlego R's updateReviewer Update
10 Nov 2025, 13:30How is my number not going through wherelese I’m using it to be in touch with?
KR
Katlego R's update10 Nov 2025, 13:30
Reviewer Update
How is my number not going through wherelese I’m using it to be in touch with?
KR
Katlego R's updateReviewer Update
10 Nov 2025, 14:03We need feedback before end of business day
KR
Katlego R's update10 Nov 2025, 14:03
Reviewer Update
We need feedback before end of business day
KR
Katlego R's updateReviewer Update
10 Nov 2025, 14:49We are awaiting a claim outcome not a review..we were told a review has been done Mohammed should provide outcome feedback
KR
Katlego R's update10 Nov 2025, 14:49
Reviewer Update
We are awaiting a claim outcome not a review..we were told a review has been done Mohammed should provide outcome feedback