SB
Sibusiso B

1 reviews | Active since Sept 2017

26 Jul 2018, 07:39

invalid debit order

These guys,

i cancelled my insurance this month but they still made a debit order, incredibly! i need it reversed please.

0
Replies (4)
Auto & General
Auto & General's reply26 Jul 2018, 08:01
Official

We acknowledge your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply26 Jul 2018, 08:05
Official

Update:

We have attempted to contact you, without success and a message was left on your voice mail to contact us back.

We would need to discuss the cancellation with you as we cannot trace any request regarding your cancellation.

We are looking forward to hear from you.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply26 Jul 2018, 08:05
Official

Dear Sibusiso,

Kindly contact me back in order to resolve your complaint.

Kind Regards,
Dorothy Smit.
***
***

Best regards,

Auto & General
Auto & General's reply26 Jul 2018, 08:14
Official

Dear Sibusiso,

We have managed to trace the policy that you are referring to, the policy number is: ***. We confirm that the policy has been cancelled, however, the value added policies are still active. Do you wish to cancel the value added policies?

Kindly let me know.

Regards,
Dorothy Smit

Best regards,