Insured?

I had a policy with Auto and General, policy no. ********** 43, for years.I am a member of SAARP which enable pensioners to receive discounted premium rates.At the end of 2018 my premium was increased by approximately 25%, after various calls and e-mails both by my self and my wife nothing has transpired, no call backs,no correspondence,nothing. This is a crazy increase,no justification.We never claimed for almost anything,but the real problem is that no one calls us back or corresponds with us.It's like''that our new premium, like it or leave it''. SAARP has to carry some blame for this as they were notified and did nothing, or are unable to do anything,apologies to SAARP if that is the case. Regards Dave Dry