Insuranced to get a more damaged car

I got involve in a hit and run accident toward send of September 2023, bumped by a big interationalmy car was taken in to telesure yard, then taken for repairs.

On collection the front body work was done;my key was replaced because someone broke the original key inside the ignition; dashboard lights do not working; the bonnet a bit hard to open;the tyre damaged in the accident was not changed; the electric window is only controlled by the main button; the steering quickly changed from smooth to stiff after a few km;a week after, when the car was being serviced i discovered patty had been used to mend the condenser pipe.

I followed up with a lot of emails and calls, then on the week before Easter 2024 my car was authorised for repair and got courtsey car for 11 days with 2 days extension. Right now am walking on foot, NO REPAIRS WERE DONE, they say its all maintenance issues. I am really disappointed, but as I read the reviews I see that this type of customer service is a norm for them. If only i had known that when I was get their insurance cover I must first strip them and get all pictures before we get insured.