Insurance with a sour taste and shady processes

<p>So I recently claimed with auto and general after being a customer for almost 2 years (not counting my previous cars i had insured with them).</p> <p><br />I must admit that they responded well in settling the claim timeously, given the time of the year, however there are some shady activity leaving a sour taste in my mouth.</p> <p><br />Firstly upon settling the claim, a guy by the name of Vaughn (yes same name as mine) told me that the individual whom signed me up incorrectly updated the years I had service with them (made it 4 years instead of 2) and that this will now affect my premium, where it will be adjusted from R 664 to R 850 and if I want to review that, I would need to speak to their retentions team.</p> <p><br />Secondly, my car I purchased in the last 2 years, factory standard, only maintained in a VW workshop with original VW parts and an extended Premium Motorite warranty will now be repaird with aftermarket parts. I find this highly unacceptable, as this will definately affect the value of my vehicle as well as the future workmanship. Even worse, this will affect the paint and body warranty I have with VW (http://www.vw.co.za/content/medialib/vwd4/za/editorial/pdfs/volkswagen_of_southafrica/volkswagen_magazine/winter2007_editor/winter2007_all_roadscovered/_jcr_content/renditions/rendition.file/part_9.pdf)</p> <p>I have spoken to the accessor Riedewaan and he says this is the norm for insurance companies and they will only use genuine parts if I am unhappy with the aftermarket parts after the car has been repaired. I think this is a waste, why not do it properly the first time, its only 3 parts?</p> <p>I really also think people should be made aware of this upon signup as I would never have signed up with your company if I knew that this is how you conduct business.</p>