1 reviews | Active since Mar 2009
Insurance premium increase of 75% without notification OR explanation
<p>I've been with Auto & General for a while, insuring 3 vehicles, 1 motorcycle and household contents. In April 2016, I purchased a new bakkie with an insurance premium of R575.43. In July 2016, I got an updated policy schedule and the premium was still the same. However, in November 2016, the same premium was increased to R1008.68. <strong>That's a 75% increase!!!!</strong> No claims on this vehicle since I got it, no notifications about the increase, no information as to why it increased. Up until now ... nothing ... I'm paying almost double since November 2016 and no answers. Auto and General a complete *******. </p>
We acknowledge receipt of your complaint.
We will investigate your concerns and be in contact with you.
Kind Regards
The Auto & General Team
We acknowledge receipt of your complaint.
We will investigate your concerns and be in contact with you.
Kind Regards
The Auto & General Team
Update:
As discussed with our Customer Relation Specialist, we are truly sorry that we are unable to offer you a better premium at the moment.
We don’t want to lose you as a customer, but we respect your decision herein.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we are truly sorry that we are unable to offer you a better premium at the moment.
We don’t want to lose you as a customer, but we respect your decision herein.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
I've attempted to contact Dorothy Smit numerous times ... to no avail. I even left my details as a call centre agent said she's busy on a call ... still nothing. Me wasting more money with Auto & General by phoning them. I'm not upset ... I'm dissappointed.
Still no straight answer as to why the 75% increase. You told my broker one thing and me another. I'm sorry if the world of insurance had a bad year. Why am I liable when I've been claim free on my bakkie. You guys offered zero excess and a premium of R575,43 at the start. Now you act like it's my fault! What happened to standard 7% - 8%, even 10% increases? My other 3 vehicles had about an average of 7% increase ... why the 75% increase on the bakkie? Come on guys ...
I will not let this one go .. .You apologise so sincerely, insist that there's nothing you can do, but still take my money.
Why is it that all the quotes I got from your A&G basket today is still cheaper that what you charging me? Even on Hippo (and the public knows you're all related) ... my quotes are cheaper than what I'm currently paying.
A 75% increase and a waste of time .... you've officially lost me as a client.
I've attempted to contact Dorothy Smit numerous times ... to no avail. I even left my details as a call centre agent said she's busy on a call ... still nothing. Me wasting more money with Auto & General by phoning them. I'm not upset ... I'm dissappointed.
Still no straight answer as to why the 75% increase. You told my broker one thing and me another. I'm sorry if the world of insurance had a bad year. Why am I liable when I've been claim free on my bakkie. You guys offered zero excess and a premium of R575,43 at the start. Now you act like it's my fault! What happened to standard 7% - 8%, even 10% increases? My other 3 vehicles had about an average of 7% increase ... why the 75% increase on the bakkie? Come on guys ...
I will not let this one go .. .You apologise so sincerely, insist that there's nothing you can do, but still take my money.
Why is it that all the quotes I got from your A&G basket today is still cheaper that what you charging me? Even on Hippo (and the public knows you're all related) ... my quotes are cheaper than what I'm currently paying.
A 75% increase and a waste of time .... you've officially lost me as a client.
We acknowledge your feedback.
We have attempted to contact you on your mobile, without any success. We shall make contact with you during the course of the morning again.
Kind Regards,
The Auto & General Team.
We acknowledge your feedback.
We have attempted to contact you on your mobile, without any success. We shall make contact with you during the course of the morning again.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this matter has been resolved.
You are welcome to contact our Customer Relation Specialist if you require any assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
We are pleased that this matter has been resolved.
You are welcome to contact our Customer Relation Specialist if you require any assistance in the future.
Kind Regards,
The Auto & General Team.
Happy with the outcome. Thank you!
Happy with the outcome. Thank you!
You are most welcome!
We appreciate your feedback, thank you.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.
You are most welcome!
We appreciate your feedback, thank you.
Enjoy the rest of your day.
Kind Regards,
The Auto & General Team.