LS
Lethabo S
1 reviews | Active since Oct 2019
10 Oct 2019, 11:38
Insurance NOT YET CANCELED!
Four DAYS LATER MY POLICY IS STILL NOT CANCELED!!!! I called in on Monday requesting for my policy to be canceled as I have found short term insurance cover elsewhere. I had to follow up again with the broker yesterday and I had a consultant for Savy Brokers assisting me forward an email to Auto and General, requesting that I be contacted and a cancelation letter be sent through to them. It is now 11:34 and no one from this damn insurance company has bothered to call me! Yet you are so quick to contact us when we reverse our premium debit orders. I want this insurance policy canceled with immediate effect!!!!!
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Replies (3)
Auto & General's replyOfficial
10 Oct 2019, 11:58Hi Lethabo,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply10 Oct 2019, 11:58
Official
Hi Lethabo,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
LS
Lethabo S's updateReviewer Update
10 Oct 2019, 14:00Two hours later I still haven't been contacted!!!!!!
LS
Lethabo S's update10 Oct 2019, 14:00
Reviewer Update
Two hours later I still haven't been contacted!!!!!!
Auto & General's replyOfficial
10 Oct 2019, 14:33Update:
We confirm that our team has been in contact with you and we have cancelled the policy as requested.
We are truly sorry to lose you as a valued customer, but respect your decision.
Kind Regards,
The Auto & General Team.
We confirm that our team has been in contact with you and we have cancelled the policy as requested.
We are truly sorry to lose you as a valued customer, but respect your decision.
Kind Regards,
The Auto & General Team.
Auto & General's reply10 Oct 2019, 14:33
Official
Update:
We confirm that our team has been in contact with you and we have cancelled the policy as requested.
We are truly sorry to lose you as a valued customer, but respect your decision.
Kind Regards,
The Auto & General Team.
We confirm that our team has been in contact with you and we have cancelled the policy as requested.
We are truly sorry to lose you as a valued customer, but respect your decision.
Kind Regards,
The Auto & General Team.