Insurance company who definitely don't look after their customers

Logged a claim on Wednesday 20 September. One part is the non~working geyser. I had to phone them again Saturday 23 September after having to use cold water for 3 days to follow up. Sure enough they got a plumber to check but replacement is scheduled for the 26th. Another 3 evenings with no hot water to bath a child in.

When you phone the call center after 1pm no one is available to assist. Customer services consultant can't even put you in contact with someone to help.

Thirdly the plumbing company sent out gives a different excess amount than what A&G quoted.

So thank you Auto and general for making this a terrible experience. I shall get someone on my own to sort it out since you are not able too.