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Lekha R
1 reviews | Active since Aug 2023
30 May 2025, 08:12
Insurance companies that lie
*** - 07 My experience so far has been greatly disappointing. My last review was over a week ago and the response was that someone would get back to me but they have not. My claims has not been resolved. The person assisting me does not feel that I need to be kept updated. I reiterate that the case has not been handled with truth and honesty. I don't think that this company values their clients. I'm trying by all means to settle this claim with the company before taking legal action . I would acknowledgement and feedback. It's sad that insurance companies behave so dishonorably.
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Replies (4)0
Replies (4)
Auto & General's replyOfficial
30 May 2025, 08:25 Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
Auto & General's reply30 May 2025, 08:25
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
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Lekha R's updateReviewer Update
30 May 2025, 10:14*** - 07Dishonesty seems to be a theme with Auto and General. I got an email stating this is per a telephonic conversation I had with Belinda. I had no conversation and understanding with her. Knowing full well that their client is 100% to blame for the accident in which my car is a write off. I get offered a settlement per a telephonic conversation that never happened for an amount that will not cover the repair of my vehicle. Still waiting for the call from Belinda.Show quoted text
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Lekha R's update30 May 2025, 10:14
Reviewer Update
*** - 07Dishonesty seems to be a theme with Auto and General. I got an email stating this is per a telephonic conversation I had with Belinda. I had no conversation and understanding with her. Knowing full well that their client is 100% to blame for the accident in which my car is a write off. I get offered a settlement per a telephonic conversation that never happened for an amount that will not cover the repair of my vehicle. Still waiting for the call from Belinda.Show quoted text
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Lekha R's updateReviewer Update
30 May 2025, 10:22Still awaiting a response
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Lekha R's update30 May 2025, 10:22
Reviewer Update
Still awaiting a response
Auto & General's replyOfficial
30 May 2025, 10:26Please note that the matter has been escalated and our team will be in contact with you.
Auto & General's reply30 May 2025, 10:26
Official
Please note that the matter has been escalated and our team will be in contact with you.