lB
lesly B
1 reviews | Active since Dec 2015
22 Apr 2026, 18:25
Insurance Claim - Extreme Unprofessional
We have a extended warranty with Auto & General. We out in a claim for a radiator. They don't even pay half of the claim. Now they put an increase on the monthly debit order. I am still waiting policy documents requested this morning with a breakdown of what total they pay for each claim. No response from them. Had to phone to get a approval mail sent with the authority number on it. This is not how you do business.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
22 Apr 2026, 18:36Hi there Lesly,
Thank you for reaching out to us and for bringing this under our attention. We are sorry to hear about the service you are receiving. Please allow us to look into the matter and arrange for the correct department to assist you as soon as possible., We do apologize for any inconvenience caused.
Kind regards,
The Auto & General team.
Thank you for reaching out to us and for bringing this under our attention. We are sorry to hear about the service you are receiving. Please allow us to look into the matter and arrange for the correct department to assist you as soon as possible., We do apologize for any inconvenience caused.
Kind regards,
The Auto & General team.
Auto & General's reply22 Apr 2026, 18:36
Official
Hi there Lesly,
Thank you for reaching out to us and for bringing this under our attention. We are sorry to hear about the service you are receiving. Please allow us to look into the matter and arrange for the correct department to assist you as soon as possible., We do apologize for any inconvenience caused.
Kind regards,
The Auto & General team.
Thank you for reaching out to us and for bringing this under our attention. We are sorry to hear about the service you are receiving. Please allow us to look into the matter and arrange for the correct department to assist you as soon as possible., We do apologize for any inconvenience caused.
Kind regards,
The Auto & General team.
lB
lesly B's updateReviewer Update
22 Apr 2026, 18:45I need this resolved as soon as possible.
It is pointless having a extended warranty policy and then the consultants are nonchalant about any claim and paperwork to be sent to the parties involved.
It is pointless having a extended warranty policy and then the consultants are nonchalant about any claim and paperwork to be sent to the parties involved.
lB
lesly B's update22 Apr 2026, 18:45
Reviewer Update
I need this resolved as soon as possible.
It is pointless having a extended warranty policy and then the consultants are nonchalant about any claim and paperwork to be sent to the parties involved.
It is pointless having a extended warranty policy and then the consultants are nonchalant about any claim and paperwork to be sent to the parties involved.
lB
lesly B's updateReviewer Update
02 May 2026, 11:45Still no reply.
Increased debit order has gone off but still no response from Auto and General about the claim and increase on the policy.
Very convenient from Auto and General.
This is extremely unprofessional.
Increased debit order has gone off but still no response from Auto and General about the claim and increase on the policy.
Very convenient from Auto and General.
This is extremely unprofessional.
lB
lesly B's update02 May 2026, 11:45
Reviewer Update
Still no reply.
Increased debit order has gone off but still no response from Auto and General about the claim and increase on the policy.
Very convenient from Auto and General.
This is extremely unprofessional.
Increased debit order has gone off but still no response from Auto and General about the claim and increase on the policy.
Very convenient from Auto and General.
This is extremely unprofessional.