Insurance claim

<p>Having my insurance policy for years and never having claimed I was very nervous and scared when I had to claim and for so many items. </p> <p>Sitting early Saturday morning just hearing popping sounds and sparks coming out of your electrical equipment is a scarey daunting experience to go through. </p> <p>When I saw the municipality van at sub station and asked what's wrong. Something or someone rather stole the neutral cable pushing 360 volts through our street. </p> <p> </p> <p>Phoned consultant and explained that I'm not sure what all is blown etc and can't really tell now as we are sitting without power. No problem mam phone back later when power is back on.</p> <p> </p> <p>Eventually power comes back on. Go around looking at what is not working properly any more. Phone back but they are closed. No problem put claim in via email. Done dusted don't expect to hear anything until Monday. Sunday morning a consultant phones me with regards to my email. Ensures me not to worry it will all be sorted. I explain to consultant I'm worried as we sitting without power again due to the storm Saturday night. </p> <p>Once again immediately eases my fears. And assures me whatever I think is blown I must just give to the driver the next day and they will test everything and let me know. Also assures me my claim should be finalised by Thursday. </p> <p>Monday the driver from Assess tech Consulting collect everything. I once again explain I'm not sure what is blown etc as power only returned an hour ago. He also assures me that that won't be a problem.</p> <p> </p> <p>Everything is collected and off they go. Now I'm worried as some of the equipment was old ( as it was my father's before he passed away; so had alot of sentimental value aswell). I must also add here that my neighbours are insured by a different company and by Wednesday they still had not come to collect their equipment. </p> <p> </p> <p>Thursday arrives I phone Auto and General . Good news mam your claim has just been finalised your excess will be *** plus the extra 800 for a power surge. You can get hold Benji and he will go through the process with you.</p> <p> </p> <p>Phone Benji give email address etc. Immediately email arrives everything is been replaced with the following goods. A few more email correspondence everything is sorted out. Everything will be delivered except pc as they waiting for it. </p> <p> </p> <p>Saturday they arrive to deliver. WOW was I surprised they replaced everything and for a sense of a better word they "upgraded" me. </p> <p>From someone that's been not having such a great time lately then to having most of my electrical equipment blown to sitting without power for a good couple of days. Auto and General you guys made me happy and proud to be a part of your group. </p> <p>Everything was handled in such a professional manner. </p> <p> </p> <p>Thank you Auto and General and Assess Tech Consulting. From your consultant's to your drivers you guys are all exceptional. </p>